Terms & Conditions

All the information on this site is offered free of charge, and in good faith. You are welcome to browse the site and use any information available here, but you do so at your own risk. Liability for damage, data loss, hardware damage, personal loss, injury or any other conceivable circumstance, will lie with the user. It is the users duty to double check before applying any information available here.

Third party links

This web site contains links to third party web sites. We are not responsible for any content offered by these third party web sites.

Shipping and Posting your Item to us

If you have to send your board to us for repair, please package the item to ensure it doesn't get damaged on its way to us. A good strong box and plenty of padding is recommended. We will not be held responsible for items that are damaged on receipt or during transit. If your item has not been delivered check our FAQ page

Shipping to us from outside the EEC

if you ship to me from outside the EEC then please contact me before shipping your item or you will incur Customs charges.All goods must be clearly marked as "goods for repair" Other details need to be addled too

Component Loss and Returns

I send everything by by first class royal mail, unless requested to do otherwise. If you use the first class postage option then it is your responsibility to pursue any claim from royal mail for any lost item. I do keep the certificate of posting in case you should need to make a claim from Royal Mail.

Soldered BIOS Repair

We accept boards and laptops for this type of repair. However we will not accept any responsibility for the outcome of any repair attempt. The boards are usually dead on arrival here, so in reality we cannot make matters worse. But we are able to help in the majority of cases.

No liability will be accepted by me for undertaking this service on your behalf, if you do not agree with this condition, then please do not make use of the soldered BIOS Repair service. Use of the soldered BIOS repair service should be a last resort, before finally replacing the motherboard. All recovery options should have been tried before considering this option.

If you do send a board to us then please be sure to package your item well. Please do not send your board to us in a jiffy bag, Jiffy bags are not suitable for motherboards. A good strong box with padding is needed. The board should also be protected against static.

If you do strip your laptop yourself please do not work on carpets and also do not wear acrylic or woolen clothing. Use an anti static strap or earth yourself first, cotton clothing is far preferable to any woolen or synthetic item. laptop boards are easily damaged by static electricity

BIOS Service

If you use this service please supply the Full BIOS chip part number. Non compliant parts can only be supplied for pre July 1st 2006 equipment.

BIOS Codes

We do not sell BIOS codes, these are usually supplied by your motherboard manufacturer free as a service to their customers. We charge for use of our programming service and the replacement EEPROM. We would in fact prefer you to send in your own chip and the code for programming.

If your board refuses to boot when the correct EEPROM is installed which also contains the correct BIOS code. Then it is highly likely that your board or associated hardware has other problem's.

Privacy Policy

We do not pass your data on to anyone at all. The only exception to this would be if we need to address your problem with your PC maker who may require your customer data before issuing a BIOS update. Personal data here is not sold abused or given to any third party and is only kept for our own statistics and reference. You can expect all records of sales here to be eradicated as i add the board and chip details to the reference section.
We will not contact you with any sales offers, and we do not send out any junk mail. If we do contact you it will be a matter of importance for either us or one of our customers.

ROHS

Most of our chip stock is now ROHS Compliant. We still have limited numbers of NON Compliant parts but these parts can only be supplied for machines made before July 1st 2006 and very soon these will not be available.. If an alternative compliant part is available then this part will be used in its place.
In some cases the new Lead free Parts are not 100% compatible with the old leaded part, which does cause further problems for us and our customers.

OEM BIOS Codes

If your OEM maker doesn't release COMPLETE BIOS codes to restore your machine, you will need to take this issue up with them. I can only prepare a chip with the codes provided by the makers of your OEM machine.

The outcome of any repair attempt on OEM machines relies entirely on the makers willingness to supply the vital RPM or Binary files, and also on the integrity of the OEM makers BIOS files.

We are trying to resolve the issues we have with some OEM makers, but are up against a closed shop in some cases.

Payment

We accept Paypal payments, British cheque's and postal orders. If I have any doubt about the authenticity of a customer, or his intentions, then I reserve the right to refuse any service or part available on this site. We do not accept Western Union Payments, please do not ask as refusal often offends.

Site Issues

Please report any issues with the web site to. Grainsadmin Any copyright or other issues will be remedied as soon as possible. It is not and never has been our intention in imitate other sites, or to infringe upon any ones copyright.

Spam

All Spam E-mail will be reported to the proper authorities. We have an anti Spam policy here and are actively engaged in fighting Spam e-mail. Have no doubt all E-mail classed as Spam or phishing does get reported to the right authorities.

We report banking spam attempts to: reports@banksafeonline.org.uk And also other organizations

Grains Terms